SUTTER SISTERS HANDMADE

FAQ PAGE

If you are looking for deals on "last call" items please visit our ETSY SHOP


WE WOULD LOVE TO SEE YOUR LITTLES IN THEIR NEW SUTTER GEAR

TAG  #SUTTERSISTERSKIDS 


FOLLOW US @SUTTERSISTERS FOR DISCOUNTS, SALES AND FREE ITEMS


PLEASE NOTE THAT OUR RETURN AND EXCHANGE POLICY HAS RECENTLY CHANGED, SO PLEASE READ CAREFULLY.

PLEASE BE KIND TO OUR CUSTOMER SERVICE REPS. We all work hard to get to your Questions as fast as we can. We do need sleep to function and time for our families. Please understand that we are not ignoring your email and no need for a second and third It will mark your first to the bottom of the list automatically in our system.

SHIPPING 

OUR TURN AROUND TIME IS CURRENTLY 1-2 WEEKS FROM PURCHASE DATE.

UP TO 4 WEEKS DURING HIGH TRAFFIC SALES. 

Please DOUBLE CHECK THE FOLLOWING: SHIPPING ADDRESS, SIZE/STYLE/COLOR OF PRODUCT are correct before you purchase! Once orders are placed we can not GUARANTEE  that we can change them. But please email us as soon as you notice an error or contact us on our Instagram @suttersisters 

We are working our hardest to get your purchases to you as quickly as possible. As soon as your order comes in we are printing your invoices and packaging or sending your items into production immediately. 

The address that we ship to is your *PAYPAL ADDRESS*. Please make sure that the address within your Paypal account is your shipping address. 

ALL INTERNATIONAL PURCHASES ARE FINAL.

Shoe purchases:

TO ENSURE A PERFECT FIT:

Please measure your child's foot from heel to big toe BEFORE purchasing and compare it TO OUR SIZING CHART. Our shoes run true to size, with room to grow based on American baby and toddler shoe sizes.


RETURN POLICY


RETURNS ARE ONLY ISSUED WITHIN 10 DAYS OF CUSTOMER RECEIPT DATE OR 24 HOURS AFTER DELIVERED. We will gladly refund an UNWORN pair of SHOES, NON DAMAGED BOWS OR OTHER PRODUCTS with it's original packaging.  

 YOU ARE RESPONSIBLE FOR SHIPPING If you would like to schedule a return, please email at Suttersisters@gmail.com

 WITHIN THAT 10 DAY WINDOW OF CUSTOMER RECEIPT DATE to arrange  a return. Once the items have been received and inspected then we will issue a refund less the  shipping charges. Your refund will be issued in the original payment method. We do however take an additional restocking fee of $6 on any product over $20


EXCHANGES


We will gladly exchange an UNWORN products in their original packaging WITHIN 20 DAYS OF PURCHASE RECEIPT DATE. If you would like to schedule an exchange, please email suttersisters@gmail.com

WITHIN 30 DAYS OF PURCHASE RECEIPT DATE to arrange exchange. Once the times have been received and inspected. We will then ship your new product to you 1-2 weeks from when we receive them. There is a $6 restocking fee for all exchanges on products


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